Homepro Promotions
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HomePro Delivery Service
HomePro Delivery Information
General Terms & Conditions
  • Delivery fees depend on location, item type & delivery method. Applicable charges will be shown at checkout.
  • Delivery address cannot be changed after order confirmation.
  • Items may arrive in multiple deliveries or parcels.
  • Estimated delivery timeframe: 2 - 14 business days. Pre-order items may require 2 - 4 weeks.
  • Delivery to P.O. boxes is not available.
  • Delivery hours are between 8:00 AM - 8:00 PM.
  • Please inspect your items upon delivery. Exchange or refund requests may be subject to HomePro's applicable return and exchange terms after acceptance.
  • For assistance, please contact HomePro Customer Service at 1-800-28-2268 between 9:00 AM - 6:00 PM.
HomePro Lorry Delivery Service
  • Available for eligible products within 30 km from selected HomePro stores.
  • Additional charges may apply for delivery beyond 30 km or for bulky items exceeding 250 cm.
  • Our delivery team will contact or message you approximately 1 day before delivery.
  • Customers must provide a valid contact number and ensure someone is available to receive the delivery.
  • Additional charges may apply when there is no lift access, up to RM35 per floor.
  • Delivery will proceed after confirmation and payment of any applicable additional charges.
  • If the customer does not agree to the additional charges, eligible products may be exchanged for alternatives suitable for standard delivery, subject to applicable terms and availability.
  • Cancellation or refund may not be available once special delivery arrangements have been confirmed.
HomePro Courier Service
HomePro Courier Service
  • Applicable for eligible items weighing up to 30 kg.
  • Orders may be delivered by third-party courier partners such as Pos Laju.
  • Available in most serviceable areas, excluding selected islands, jetties and vessels.
  • Estimated delivery timeframe: 2 - 14 business days. Pre-order items may require 2 - 4 weeks.
  • Delivery updates may be provided via WhatsApp, SMS or telephone call.
  • Customers must provide a valid contact number and ensure someone is available to receive the parcel.
  • Delivery may be delayed due to unforeseen circumstances, courier conditions or stock availability.
  • If there is an issue with product availability or condition, HomePro will contact the customer regarding available alternatives or exchange options.
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HomePro Happy Friday
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Application
Call Center 1-800-28-2268
(10:00 AM – 10:00 PM)

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