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Shipping Policy

  1. Supply and Delivery

(a). Subject to you complying with these Terms and acceptance of your Order by HomePro Malaysia, HomePro Malaysia will sell and supply the goods or services to you as shown on your Order confirmation.

(b). If the goods that you have ordered are in stock HomePro Malaysia will endeavor to dispatch orders within one (1) to seven (7) working days (Monday to Friday) or up to twenty-one (21) working days for furniture.

(c). Goods may not be available for immediate delivery. HomePro Malaysia will deliver your Order to you within four (4) to six (6) weeks from the date you placed your Order, except if the Order is for an item of furniture or any customized goods. Subjected to availability from the supplier.

(d). Items of furniture or any customized goods which are not held in stock will be required to be ordered. You agree that your Order for any item of furniture or any customized goods may take up to X (X) weeks to be delivered to you from the date you placed your Order. This time frame is the average manufacturing lead time required by suppliers. HomePro Malaysia will contact you on receipt of your Order to notify you of the indicative delivery date.

(e). When you complete your Order you will be prompted to select whether you wish to collect your Order from a HomePro Malaysia Store or to have the Order delivered to an address specified by you.

(f). Other than in respect of Orders for furniture and any customized goods, if HomePro Malaysia gives you notice that it will be unable to deliver your Order within four (4) to six (8) business weeks of receipt of your Order, due to lack of stock, you may cancel your Order without charge, and HomePro Malaysia will arrange for a full refund of any payment made by you to be processed.

(g). Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the goods within the specified time resulting from shipment or delivery delays from our suppliers.

(h). If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for storage, transport and re-delivery costs

(j). Should you arrange your own delivery or collection then the goods become your responsibility upon collection from HomePro Malaysia

(k). We cannot accept responsibility for delivery failures or delays by our third party delivery contractor.

(l). No installation services provided for Orders fulfilled by our third party delivery contractor.

  1. Delivery by Post or Courier or HomeService Team

(a). The terms of this clause apply where you select to have your goods delivered to a specified address.

(b). The delivery address must be an address within East Malaysia and cannot be a freight forwarding location. Deliveries cannot be made to certain rural areas and islands like Pulau Langkawi, FELDA etc. Please contact our Customer Service Team for details.

(c). On acceptance of your Order by HomePro Malaysia, your Order will be dispatched to your specified delivery address generally within dispatch orders within seven (7) to fourteen (14) business days, subjected to the other provisions of these Terms.

(d). If you Order large or bulky items, HomePro Malaysia will contact you by telephone or email to arrange with you a suitable time for delivery.

(e). You will be required to be available in person to accept delivery of your Order.

(f). If you wish to change the delivery date or delivery address you must contact the Customer Service Team at least 3 days prior to the dispatch of your Order.

(g). HomePro Malaysia will use its reasonable endeavors to deliver your Order within any stated time frames for dispatch, however HomePro Malaysia does not warrant that these time frames will always be met, as many factors may affect these time frames.

(h). You must advise at the time you place your Order via the website or later when you discuss delivery with HomePro Malaysia, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redeliver fees and the cost of an extra person to assist.

(i) HomePro Malaysia cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.

(j) No installation services provided for Orders fulfilled by our third party delivery contractor.

(k) You are required to inspect your goods when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage on delivery or shortages within seven (7) days of delivery. We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified above.

  1. Orders for Collection at a HomePro Malaysia Store

(a). The terms of this clause apply where you select to collect your Order from a HomePro Malaysia Store.

(b). If you select to collect your goods from a HomePro Malaysia Store a representative of the relevant HomePro Malaysia Store will contact you by telephone or email to notify you when the Order is available for collection.

(c). Orders for collection at a HomePro Malaysia Store must be collected within fourteen (14) days of the relevant HomePro Malaysia Store giving you notice by telephone or by email that your Order is available for collection. If your Order is not collected within this time, the relevant HomePro Malaysia Store has the right to allocate those goods to another customer and reorder the goods for you.

(d). The person who collects the goods must provide the order confirmation print out, photo identification and present the credit card or payment receipt used for the online transaction. If the person is unable to collect the order in-store personally, the person must contact our Customer Service Team to notify us of the name of the person nominated to collect the order on behalf.

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