What customers will receive

• Servicing for installing washbasin/basin cabinet with faucet and existing water system.
• Service fee includes labor cost and standard installation equipment (grout, pipe thread tape, etc.) determined by the company.
• 180-Days service warranty ensures high satisfaction.
• Servicing duration: 45-60 minutes
• Customer shall prepare the product, fexible hose inlet, fexible hose outlet and equipment for installation

If you are having difficulties in changing or installing the new washbasin/basin cabinet, simply use washbasin/basin cabinet installation service by HOMEPRO. The service will be carried and performed in accordance to trusted and high-standard procedures by qualified technical teams of experts. Rest assured; you will receive premium service with satisfying results.

Service Area

• Within 30KM from any HomePro store
• Central (HomePro Mutiara Damansara, HomePro Summit USJ, HomePro IOI City Mall),
• Northern (HomePro Ipoh, HomePro Penang),
• Southern (HomePro Jahor Paradigm, HomePro Melaka)
• Service radiance is as follows:
  • HomePro will check the distance by Google Map
  • Payable to HomePro Store / Installer  
  • Free Transportation Charge within 30KM
  • RM35.00 per trip for out of 31KM to 50KM radius from HomePro Store             
  • Above 51KM – (To Be Confirm By PIC)

Service Procedures

• Inspect and recommend the areas or positions of installation
• Remove the old washbasin
• Install the washbasin and faucet to the existing water connection
• Recheck and run the test after installation
• Hand over the completed work to the customer along with providing suggestions and guidelines.

Price of equipment in excess of standard

Terms and Conditions

• If installation involves any glass block, mirror, metal, wooden furniture, or any kind of stone, HomePro reserves the right to reject the installation.
• For drilling a plastered ceiling, the company will drill only in the area related to the installation.
• HomePro will not bear any painting or repair work if the customer insists on proceeding with the installation.
• The working site must be a flat surface of 2-3 square meters, with a height from the floor to the machine not exceeding 3 meters.
• If the height from the floor to the machine is higher than 3 meters, the customer must provide scaffolding for the installation. If scaffolding rental is required, installation work will resume after the scaffold is delivered to the location.
• If the site requires extra installation equipment or exceeds standard installation, the customer will be charged accordingly (refer to the table).
• If the site conditions require more than one day of installation work, the installer has the right to reschedule the installation date.
• If installation work cannot proceed due to unforeseen circumstances, such as unsuitable weather conditions or other site-related issues, the installer has the right to reschedule the installation date. The customer will be informed before the installation work is carried out.
• The customer must apply for any necessary work passes or permits in advance or before the installation date. If this is not done, the contractor/installer has the right to postpone or cancel the installation work for that day. The customer will also be charged a minimum of RM 50 for a travel fee for any visit where installation cannot be performed due to this matter.
• Rescheduling or altering the service date is feasible if requested at least 3 days prior to the scheduled date.
• Liability coverage for any possible damages to items or properties caused by the team will be compensated according to the actual price but is limited to twice the amount of the service fee.
• The company reserves all rights to preclude the following circumstances:
  • The customer hires third-party or unaffiliated personnel to fix, alter, or modify the work of the company.
  • The customer hires the company’s service team to perform or carry out tasks or procedures apart from what is stated in the service report sheet without informing the company or obtaining the company’s consent.
  • Improper usage or maintenance, accidents, or parts that exceed their expiration date.
     

For further inquiries or additional services, please reach out to the “HomePro Service” counter at all HomePro stores or contact the Call Center at 1800-28-2268