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Terms & Conditions

ONLINE SALES TERMS AND CONDITIONS

As a valued customer of HomePro Malaysia, we would like you to be familiar with our trading terms, to ensure that your HomePro Malaysia experience is a satisfying one. Please feel free to contact our

1800-28-2268 if you have any further questions.

 

  1. About HomePro Malaysia

(a). Your purchase of goods from www.homepro.com.my (website) is subject to these Terms and Conditions of Sale, the Terms of Use, the Refund and Exchange Policy, the Privacy Policy and any Catalog Terms (collectively referred to here as “Terms”). If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.

 

(b). www.homepro.com.my is a website operated by Home Product Center (Malaysia) Sdn. Bhd. (“us”, “our”, “we”, “HomePro Malaysia”, “HomePro”). We are a private limited liability company registered in Malaysia and our office is registered at Home Product Center (Malaysia) Sdn. Bhd. (HomePro Malaysia), Tower 1, PFCC, Unit 5F-1A, 5th Floor, Jalan Puteri 1/2, Bandar Puteri, 47100, Puchong, Selangor, 47100 Puchong

 

(c). You and HomePro Malaysia may enter into a sale contract for the sale and supply of goods or services described in this website, by you making an offer to HomePro Malaysia via the website, to purchase the goods and services at the specified price, subject to these Terms.

 

(d). In these Terms:

“you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website

– reference to a “third party” in these Terms includes a reference to any agent or contractor of HomePro Malaysia, or of any of its related entities, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfilment of Orders made through the website, and includes any of them

a reference to the “website” means www.homepro.com.my

“Order” means an offer made by you in response to an invitation to treat made by HomePro Malaysia via the website.

(e). We reserve the right to revise these Sales Terms from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. We recommend you review the terms for amendments each time you use the website and before placing any Order. By continuing to use this website after such publication, you agree to be bound by these Sales Terms as revised. Any changes to these Sales Terms will apply to any Order you place from the effective date of the change. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or a third party. You should therefore periodically visit this page to determine the current Sales Terms.

  1. User Agreement

(a). By accessing and/or using the website, you accept these Terms and agree to be bound by them, and an agreement is formed between us and you.

(b). These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following any amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the Terms for amendments each time you use the website and before placing any Order. Whilst we are under no obligation to do so, should we choose to provide you with notice of amended Terms, you agree to receive email notification of the amendments from us or our third party.

  1. Guests and Registered Users

(a). You may access and/or use the website as a guest or as a member.

(b). To become a member of the website, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply goods or services to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting our Customer First Team.

(c).You will receive an email from us as soon as practicable after you create your membership account.

(d). We only permit one registration per email address.

(e). You must not use another member’s account without permission.

(f). You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorized use of your password or account.

(g). If you forget your password you may contact our Customer service line at 1800-28-2268.

 

We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these Terms.

 

  1. Legal Capacity

(a). You must be eighteen (18) years of age or over to register as a member of the website or purchase goods or services from the website.

(b). Any Order and/or purchase made by you using this website is an acknowledgement by you that:

 

  1. Orders

(a). We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.

(b). Once an Order has been accepted by HomePro Malaysia, no cancellation of that Order is valid unless you receive our written communication permitting the cancelled Order.

(c). Representations of goods or services for sale made by HomePro Malaysia via the website do not constitute an offer to sell but an invitation to treat.

(d). You and HomePro Malaysia may enter into a contract for the sale and supply of goods or services by you making an offer via the website to purchase goods at the price advertised on the website by:

(e). When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the good(s) or services only when:

Company : M000306 – HOME PRODUCT CENTER (MALAYSIA) SDN. BHD.
Bank : CIMB
Account Opening Branch : Kuala Lumpur Main
Account No. : 8000306674/HOMEPRODUCT CENTER (MALAYSIA) SDN. BHD (MYR)

 

6.You acknowledge that:

(a). The transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by HomePro Malaysia for reasons beyond either parties’ reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications failure, or the omission or failure of third party website providers or systems.

(b). To the fullest extent permitted by law, HomePro Malaysia is not liable to you in any way for any loss or damage of any kind, however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason.

(c). HomePro Malaysia may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you.

(d). HomePro Malaysia may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.

(e). You will receive an email or message from HomePro Malaysia as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact the Customer Service Team. Please note this email does not constitute acceptance of your Order by us but merely confirms our receipt of your Order.

If you have any query about the progress of your Order please contact the Customer Service Team. Please have your Order number handy as shown on the email confirmation.

  1. Price

(a). Prices shown are in Ringgit Malaysia and include SST where applicable. Prices may not include delivery and handling charges. Prices are valid until amended or removed from the website and are subject to change at any time.

(b). Each published saving in respect of goods or services is by reference to the lower of the recommended retail price of the manufacturer or the normal ticketed price of HomePro Malaysia.

(c). Images of goods shown without any advertised price beside that image are not offered for sale.

(d). Unless otherwise stated, accessories shown in any image of goods are not included in the price.

(e). We reserve the right to correct any errors published on the website at any time.

 

  1. Promotion
  2. All promotions running in homepro’s website are subject to each promotion’s terms and conditions.
  3. All promotions run independently and can’t be combined with other ongoing promotions unless otherwise stipulated.
  4. Each discount / voucher / promo code (if any) can only be used once per transaction per account and cannot be combined with other ongoing promotions unless otherwise stipulated.
  5. Each discount / voucher / promo code comes with expiry date and will end by 11.59pm on the specified date.
  6. HomePro Malaysia reserves the right to hold or cancel any order which violates any promotion’s terms and conditions.

 

  1. Payment

(a). All payments must be made in full prior to delivery, including any applicable delivery or handling charges.

(b). Payments must be made via the Bank Direct Transfer.

(c). To the extent permitted by law, we will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by you where a bank account is fraudulently used or is used in an unauthorized manner.

(d). If there is a problem with your payment, we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.

  1. Supply and Delivery

(a). Subject to you complying with these Terms and acceptance of your Order by HomePro Malaysia, HomePro Malaysia will sell and supply the goods or services to you as shown on your Order confirmation.

(b). If the goods that you have ordered are in stock HomePro Malaysia will endeavor to dispatch orders within one (1) to seven (7) working days (Monday to Friday) or up to twenty-one (21) working days for furniture.

(c). Goods may not be available for immediate delivery. HomePro Malaysia will deliver your Order to you within four (4) to six (6) weeks from the date you placed your Order, except if the Order is for an item of furniture or any customized goods. Subjected to availability from the supplier.

(d). Items of furniture or any customized goods which are not held in stock will be required to be ordered. You agree that your Order for any item of furniture or any customized goods may take up to X (X) weeks to be delivered to you from the date you placed your Order. This time frame is the average manufacturing lead time required by suppliers. HomePro Malaysia will contact you on receipt of your Order to notify you of the indicative delivery date.

(e). When you complete your Order you will be prompted to select whether you wish to collect your Order from a HomePro Malaysia Store or to have the Order delivered to an address specified by you.

(f). Other than in respect of Orders for furniture and any customized goods, if HomePro Malaysia gives you notice that it will be unable to deliver your Order within four (4) to six (8) business weeks of receipt of your Order, due to lack of stock, you may cancel your Order without charge, and HomePro Malaysia will arrange for a full refund of any payment made by you to be processed.

(g). Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the goods within the specified time resulting from shipment or delivery delays from our suppliers.

(h). If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for storage, transport and re-delivery costs

(j). Should you arrange your own delivery or collection then the goods become your responsibility upon collection from HomePro Malaysia

(k). We cannot accept responsibility for delivery failures or delays by our third party delivery contractor.

(l). No installation services provided for Orders fulfilled by our third party delivery contractor.

  1. Delivery by Post or Courier or HomeService Team

(a). The terms of this clause apply where you select to have your goods delivered to a specified address.

(b). The delivery address must be an address within East Malaysia and cannot be a freight forwarding location. Deliveries cannot be made to certain rural areas and islands like Pulau Langkawi, FELDA etc. Please contact our Customer Service Team for details.

(c). On acceptance of your Order by HomePro Malaysia, your Order will be dispatched to your specified delivery address generally within dispatch orders within seven (7) to fourteen (14) business days, subjected to the other provisions of these Terms.

(d). If you Order large or bulky items, HomePro Malaysia will contact you by telephone or email to arrange with you a suitable time for delivery.

(e). You will be required to be available in person to accept delivery of your Order.

(f). If you wish to change the delivery date or delivery address you must contact the Customer Service Team at least 3 days prior to the dispatch of your Order.

(g). HomePro Malaysia will use its reasonable endeavors to deliver your Order within any stated time frames for dispatch, however HomePro Malaysia does not warrant that these time frames will always be met, as many factors may affect these time frames.

(h). You must advise at the time you place your Order via the website or later when you discuss delivery with HomePro Malaysia, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redeliver fees and the cost of an extra person to assist.

(i) HomePro Malaysia cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.

(j) No installation services provided for Orders fulfilled by our third party delivery contractor.

(k) You are required to inspect your goods when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage on delivery or shortages within seven (7) days of delivery. We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified above.

  1. Orders for Collection at a HomePro Malaysia Store

(a). The terms of this clause apply where you select to collect your Order from a HomePro Malaysia Store.

(b). If you select to collect your goods from a HomePro Malaysia Store a representative of the relevant HomePro Malaysia Store will contact you by telephone or email to notify you when the Order is available for collection.

(c). Orders for collection at a HomePro Malaysia Store must be collected within fourteen (14) days of the relevant HomePro Malaysia Store giving you notice by telephone or by email that your Order is available for collection. If your Order is not collected within this time, the relevant HomePro Malaysia Store has the right to allocate those goods to another customer and reorder the goods for you.

(d). The person who collects the goods must provide the order confirmation print out, photo identification and present the credit card or payment receipt used for the online transaction. If the person is unable to collect the order in-store personally, the person must contact our Customer Service Team to notify us of the name of the person nominated to collect the order on behalf.

 

  1. Title and risk in goods

Title and risk in goods pass to you on delivery or collection and after full payment has been received by HomePro Malaysia.

 

Payment and credit card fraud

To the fullest extent permitted by law, HomePro Malaysia and its related entities will not be responsible for any damages or consequential losses of any kind (whether direct or indirect) suffered by a user where a credit/debit card, PayPal account or other payment method is fraudulently used or is used in an unauthorized or improper manner.

  1. Disclaimer and Indemnity

(a). To the fullest extent permitted by law (and without limitation to any other provision of these Terms), HomePro Malaysia, and each of its related entities, exclude all liability to you or anyone else for any and all loss or damage of any kind (however caused or arising) relating in any way to the website (or any goods or services purchased on the website) including, but not limited to, loss or damage you might suffer as a result of:

(b). Without limitation to the foregoing, except as expressly provided in these Terms and to the fullest extent allowed by the law, HomePro Malaysia and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website or any goods or services purchased on it.

(c). Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the goods or services on the website. Any representation, condition or warranty which might be incorporated into these Terms by statute, common law, the law of equity or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that any goods or services are suitable for your purposes.

(d). You will at all times indemnify, and keep indemnified, HomePro Malaysia, and each of its related entities, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or any breach of these Terms

  1. Order Enquiries

(a). If you have any query about the progress of your Order please contact the Customer Service Team. Please have your Order number handy as shown on the email confirmation of your Order.

 

  1. Damaged or Faulty Goods

(a). If any goods ordered by you arrives damaged or is not of acceptable quality you may have:

(b). If your Order arrives damaged, please contact our Customer Service Team.

 

17.Your Right To Cancel Your Order (Right of Withdrawal)

(a). Subject to the terms set out below, you have the right to cancel your Order and return the goods up to ten (10) business days starting from the day the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and provided that

(i). You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.

(ii). You have proof of purchase (order invoice number and receipt).

(iii). The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.

(iv). All sealed items must not be opened.

(v). The product must not have been used or installed.

 

(vi). In the interests of hygiene: mattress, towel, comforter, duvets, sheets, pillows, bolster, Personal Care Products cannot be returned unless they are unopened and in their original packaging.

(vii). Display sets

(viii). Once Installed: Made-to-order/ Custom-Made, Air-Conditioner, TV (once wall mounted), toilet bowl, counter wash basin, shower enclosure, tiles, refrigerator, hob & hood.

(ix). Once Used: All Electrical & kitchen appliances, bathroom accessories, Mattresses and Assembled Furniture, household items, detergent.

(xi). Consumables such as coffee capsules cannot be returned unless they are unopened and in their original packaging.

(xii). Customized/made to order goods, special order items, bed linen, mattresses, beds, divans, assembled furniture cannot be refunded or exchanged.

(xiii). If delivery has taken place, the refund will exclude delivery charges paid.

(xiv). One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty.

(xv). Other than as set out in clause 17(i), HomePro Malaysia will generally not provide you with a refund or exchange simply because you changed your mind or the goods were not what you expected.

 

  1. Complaints

(a). Should you wish to make a complaint, please contact our Customer Service Team or write to us at [email protected]

 

  1. Force Majeure

(a). HomePro Malaysia will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries

  1. Governing Law

(a). The courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our website or any Order placed on the website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms are governed by Malaysia law.

  1. Severability

(a). If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and HomePro Malaysia.

  1. Transfer and Assignment

(a). If HomePro Malaysia merges, sells or otherwise changes control of its business or this website to a third-party, HomePro Malaysia reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that HomePro Malaysia has collected from you and any agreements it has made with you.

  1. Waiver

(a). The failure by HomePro Malaysia to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by HomePro Malaysia.

  1. Membership Rewards

(a). Please visit our membership rewards page  for full terms and conditions.

  1. New Campaign Terms and Conditions

Please visit our t&c page   for Chinese New Year Coupon Giveaway Terms and Conditions

  1. Welcome Coupon Code

Welcome coupon discount is only valid for 1 time use per new user registration only. HomePro Malaysia reserves the rights to cancel the order and dishonor the coupon applied.

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